Network Problem Solving

1. Introduction
   

   Often when network problems arise with a computer the first reaction of a user is to contact the PA Helpdesk. However, sometimes these problems are beyond our control (i.e. the entire campus losing its network connection). In cases like this, we are just as powerless to fix them and contacting us does little good. Because of this, it is often a good idea to perform a few simple tests yourself to determine the severity of the network difficulty before contacting us.

2. Solutions
   

   If you want to see about problems with our OFF CAMPUS connection (to the Internet, etc) check HERE.

   A useful web page for checking connections ON CAMPUS (between buildings) is HERE.

   All the monitoring information on the campus network hardware can be found HERE.

   And if you'd like more information on our network, check HERE.

3. Other Useful Information
• Network Settings for Devices in the BPS Building & Giltner Hall
• BPS building Router Statistics (Physics/Astronomy)

Questions not covered in this FAQ? Make sure to send them in!

Last Updated: 2008.06.12 (Thursday) Eastern Daylight Time by Jason Hicks