End of navigational headers.

Frequently Asked Questions

Quick Search

news

P&A Exchange server maintenance today
Article # 100 - Posted by Esther Reed on 2014-09-11 11:22:30
Patches and updates will be applied to the PHY-AST Exchange servers today starting at ~11:30 am. There will be NO email downtime.

For those of you with PHY-AST email accounts, if your email client reports “server connection lost”, simply retry what you’re doing and you will be able to instantly reconnect. For those of you who forward email from the PHY-AST servers, you will notice no interruption.

Please check this article for status updates. Thanks.
=====
Done - 3:30 p.m.
P&A File Server Maintenance - Thursday 9/11 - 5:45 am
Article # 99 - Posted by Esther Reed on 2014-09-10 11:54:41
On Thursday, September 11, patches and updates will be applied to the Windows PHY-AST file servers (S-Drive and U-Drive) starting at 5:45 AM ET. This should be done by 7 AM ET.

Please check this article for the status. Thanks.
===========
Done - 7:15 a.m.
P&A Exchange server maintenance today
Article # 98 - Posted by Esther Reed on 2014-08-25 08:44:40
Patches and updates will be applied to the PHY-AST Exchange servers today starting at ~9 am. There will be NO email downtime.

For those of you with PHY-AST email accounts, if your email client reports "server connection lost", simply retry what you're doing and you will be able to instantly reconnect. For those of you who forward email from the PHY-AST servers, you will notice no interruption.

Please check this article for status updates. Thanks.
=====
Done - 8/26 8:55 am
Helpdesk server not creating tickets from email - Issue FIXED
Article # 97 - Posted by Esther Reed on 2014-08-22 09:46:38
I was just alerted this morning that the Helpdesk Server has not been processing emails and creating tickets correctly. Over the past week, many new tickets and ticket replies were not processed, so the IT staff never got them.

After I fixed the issue at 9:10 am this morning, we received many new tickets and replies, and are responding to these as quickly as possible.

The IT staff sincerely apologizes for this problem.

See more articles...