Frequently Asked Questions
- Special Thunderbird IMAP Settings
Special IMAP settings in Thunderbird help to prevent corrupted attachments resulting from the behavior of certain IMAP servers such as Gmail and instances of MS Exchange Server which have a particular 'shortcut' feature turned on.
- New Login Accounts
How to request a new login account.
- How to set up the lecture room video projectors
This contains a link to an information sheet with steps and diagrams explaining the setup of the video projectors in the large BPS Bldg. lecture halls.
- Finding information on P-A Department Printers
- Changing P-A main web server passwords
sshto log into the
- Change Your Password in Outlook Web App / Access
How to change your PHY-AST domain and Email password on Outlook Web App / Outlook Web Access.
|Bad Windows 7 Update|
|Article # 77 - Posted by George Perkins on 2013-04-19 10:59:04|
Last week, Microsoft released a Windows 7 security update (number KB2823324) which had a bug in it which interacts with certain anti-virus programs to cause systems to behave badly. Among the anti-virus programs most seriously affected are the versions of Kaspersky Anti-virus which the P-A Department has installed on most of its Windows systems. While Microsoft withdrew this security update from general distribution when evidence of the problem started mounting up, many systems' automatic Windows Update settings had already installed the update by that time.
On some systems with the bad update installed, nothing will happen right away. The most usual symptom is that after some future system reboot, the system disk will have CHKDSK run on it as part of the Windows startup process. This, in itself, is generally safe; it just wastes time. On some systems, Kaspersky Anti-virus loses the ability to read its license key and insists on having its license reactivated before running. Once either of these starts happening, it will generally continue to happen after subsequent reboots. In some cases, fortunately rare, additional problems may arise which keep the system from booting successfully altogether.
If your Windows 7 system starts exhibiting any such symptom, please create a helpdesk ticket and we will arrange to come uninstall the buggy security update for you.
|SYSTEM OUTAGE SUNDAY FEB 24, 2013: SAN Maintenance|
|Article # 76 - Posted by Ehren Benson on 2013-02-24 13:20:29|
UPDATE 2 @ 4:20PM: - All Systems Go,
UPDATE 2 @ 3:20PM: - S drive and U drive back online, other systems coming online
UPDATE 1 @ 1:20PM: - Maint window opened, systems going down
There will be a broad outage Sunday afternoon starting around 1pm and lasting for between 2-3 hours. This is for firmware updates on our storage system and associated components. All connected systems will be down at the time which includes the Shared (S) Drive, the User (U) drive, all virtual machines which includes the VPN, several websites, two of the 3 domain controllers, the print server, helpdesk, all of the Exchange 2013 system (anyone who connects to mail using ‘enterprise’).
The Support.pa.msu.edu website is on a separate system not affected so I will have a status post on there so you can get updates that way. When the maintenance is done I will make a post on there.
|Exchange 2013 System outage|
|Article # 75 - Posted by Ehren Benson on 2013-02-04 16:18:24|
|This is to notifiy those few people that have been moved to the Exchange 2013 system that the front end server is experiencing some issues at the moment which will affect you from being able to access your mail. I am working on the issue as we speak and hope to have it back up as soon as possible. Thanks|
|Plain FTP service unavailable on new www.pa.msu.edu (but you can get around this)|
|Article # 74 - Posted by George Perkins on 2013-01-16 19:03:58|
A side effect of the recent change to a different system for handling the "www.pa.msu.edu" address is that basic insecure FTP service is not available on that address any more. If you are used to using this service to transfer files to and from the web server, there are two options available to continue to do so.
First, you can use a file transfer program which supports secure FTP (of the 'sftp' type) and connect to the new
The second option is to continue to use plain FTP (and let anyone who is looking at network traffic at the time see your password) and connect to the old server, which is still there, just not using the "www.pa.msu.edu" name. You can connect to it using any of the names "ftp.pa.msu.edu", "force.pa.msu.edu" or "www2.pa.msu.edu" using either insecure FTP or secure sftp.
Most file areas that users can copy files to are available on both the new and the old servers using the same file area names. For example, course materials will go to some subdirectory of