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P-A email is UP
Article # 136 - Posted by Esther Reed on 2016-02-06 17:31:51
1:40 am 2/7/2016

P-A email was fully available at ~ 10 pm, and all final fixes are now in place. The problem was caused by a network issue on our old storage device that we are in the process of retiring.

*No* email was lost. Email that was sent, and failed to be delivered while email was down, will be automatically resent by the sender's servers.

=======================================================

5:30 pm 2/6/2016

P-A email is currently down. I am working on the problem, and do not currently have a time estimate when the problem will be fixed. Updates will be posted to this page as I get more information.
Outlook crashes when viewing or deleting HTML emails
Article # 134 - Posted by Esther Reed on 2015-11-19 11:32:49
Two security patches were released from Microsoft for Windows computers on November 10, which cause MS Outlook to crash or freeze when viewing or deleting HTML formatted emails. These emails are often from vendors containing images and tables. Click for more info.

These problem patches were reissued on November 12. If your computer is set to automatically install patches, you should already have the "fixed" patches installed.

However, if your computer is set to manually install patches, you will need to rerun Windows update to get the corrected patches.

If you need any assistance with this, please contact the Physics-Astronomy helpdesk.
New P-A Exchange certificate in place
Article # 133 - Posted by Esther Reed on 2015-10-31 13:28:03
The new P-A Exchange certificate is now in place. The former certificate has been removed.

All email clients will now be able to connect to P-A email as before.

Specifically, this means…

* You will now be able to use MS Outlook with no problems.

* You will no longer need to accept certificate exceptions in any web browser when using OWA, or in Thunderbird.

* If you made no changes to your email and calendar accounts on your smart phone, your P-A email and calendar will now synchronize on your phone automatically.

* Note: If you made changes to your account setup on your phone, you will probably have to undo those changes. Deleting / adding the account may be the best way to have a clean setup.

* Other third party email clients will now work as they did before.

If you have any issues accessing P-A email, please contact the Physics-Astronomy Helpdesk.

=========================================================================

Saturday, October 31, 2015

The Exchange Certificate has expired.

Outlook desktop client:

1. If your client is open, you will see warnings. Acknowledge them and Outlook will work.

2a. HOWEVER, once you close or quit Outlook, Outlook will NOT reconnect.

2b. You will get an error pop-up "Outlook is unable to connect to the proxy server..." followed by a warning pop-up "Cannot start Microsoft Outlook..."

2c. Click on 'ok' to close the warning and error.

2d. Do not use Outlook. Connect to email via OWA ; see below.


Outlook Web Access or OWA: This works fine. You do have to accept the expired certificate, but it will work on your desktop, your laptop and your phone.


OWA acceptance steps for FireFox:

1a. When you go to https://exchange.pa.msu.edu/owa, you will get a web page saying "This Connection is Untrusted"

1b. Click on "I understand the risks"

1c. The webpage will then display a button "Add Exception..." at the bottom

1d. Click on the button "Add Exception..."

2a. You will get a pop-up windows titled "Add Security Exception"; https://exchange.pa.msu.edu/owa will already be listed.

2b. Click on "Confirm Security Exception" at the bottom of that window ; leave the check next to 'permanently store this exception'.

3. You will then get the usual OWA login page.

4. NOTE: FF will save the exception ; you will not need to repeat these steps on the device you were using ; you will need to repeat all steps on each different device.


OWA acceptance steps for Internet Explorer:

1a. When you go to https://exchange.pa.msu.edu/owa, you will get a web page saying "There is a problem with this website's security certificate"

1b. Click on "Continue to this website (not recommended)"

2. You will then get the usual OWA login page.

3. NOTE: IE will not prompt you to save the exception ; if you close the browser you will need to repeat steps 1a and 1b.

4. NOTE #2: There have been issues reported with Internet Explorer 8. If you are using this version of the browser, we recommend updating or using Firefox.


OWA acceptance steps for Chrome:

1a. When you go to https://exchange.pa.msu.edu/owa, you will get a web page saying "Your connection is not private" and a red line will be displayed through the URL's https

1b. Click on "Advanced" - in soft gray near the bottom of the page

1c. The web page will then display a warning

1d. Click on "proceed to exchange.pa.msu.edu (unsafe)" - in soft gray near the bottom of the page

2. You will then get the usual OWA login page.

3. NOTE: Chrome will save the exception although it will continue to display a red X through the URL's https ; you will not need to repeat these on the device you were using ; you will need to repeat all steps on each different device.

4. NOTE #2: Some people have reported problems connecting via Chrome. If this happens to you, please try using a different web browser such as FireFox or IE.


Thunderbird:

Mozilla Thunderbird will work. You must accept the expired certificate.

1a. When you start Thunderbird, you will get a pop-up window titled "Add Security Exception"

1b. Click on "Confirm security exception" at the bottom of the pop-up windows ; leave the check next to 'permanently store this exception'.

2a. You will then be prompted for your password (assuming you don't save it inside the app).

2b. You will then be able to receive email via Thunderbird.

3a. When you send email, your first attempt will fail and you will get a pop-up window titled "Add Security Exception".

3b. Click on "Confirm security exception" at the bottom of the pop-up windows ; leave the check next to 'permanently store this exception'.

3c. Now, click on 'send' again in your email and it will be sent. All future 'sends' will work.

4. NOTE: As long as you left the check next to 'permanently store this exception' for both the receive and send email steps, Thunderbird will save the exceptions ; you will not need to repeat these on the device you were using ; you will need to repeat all steps on each different device.


Other email clients:

If you have difficulty getting your preferred email client to accept the expired certificate, please use one of the above methods until a permanent solution is in place.


##########################################

From: Esther V. V. Reed Sent: Friday, October 30, 2015 4:00 PM
Subject: P-A Email certificate warnings will start this weekend


Hello,

I was just made aware that the SSL certificate on the P-A MS Exchange servers will be expiring this weekend - 8 months ahead of schedule. Starting on November 1, 2015, you will receive SSL certificate warnings when you connect to P-A email. You should get either a pop-up window or a message that asks if you want to connect despite the warning – click on ‘yes’ that you accept the certificate and want to connect.

I have learned that this is not a simple certificate renewal. The vendor is forcing certificate expiration 8 months early to force changes in the way P-A email servers are configured. The way the P-A email servers and domain were set up years ago is no longer supported by our certificate vendor. Our current certificate vendor is requiring our email servers, and possibly all domain computers, to be reconfigured. I am working on a solution, but will not have it in place before the expiration date.

I apologize for the inconvenience and will alert you when I have a solution in place.

~ Esther

Esther V. V. Reed
IT Systems Administrator
MSU Dept of Physics and Astronomy


Power Shutdown on August 11 - BPS Life-Safety Generator Testing
Article # 132 - Posted by Esther Reed on 2015-08-06 11:51:54
Between 6:15 a.m. and 7:15 a.m., on Tuesday, Aug. 11, Infrastructure Planning and Facilities will test the life-safety generator in Biomedical Physical Sciences. This will require IPF electricians to power off the life-safety systems. This shutdown will affect all equipment on the life-safety generator (stairwell lighting, exit lights, fire alarm systems, phone systems, etc.). This shutdown will not affect normal building power. This testing is a monthly requirement of the National Fire Protection Agency.

If you have any questions or concerns, contact John Nurenberg, skilled trades supervisor, at (517) 432-0509 or jmnuren@ipf.msu.edu, or Dan Hanses, planner/inspector/analyst, at (517) 432-0506 or dhanses@ipf.msu.edu, or IPF Dispatch at (517) 353-1760.

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