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P&A Exchange server maintenance today
Article # 98 - Posted by Esther Reed on 2014-08-25 08:44:40
Patches and updates will be applied to the PHY-AST Exchange servers today starting at ~9 am. There will be NO email downtime.

For those of you with PHY-AST email accounts, if your email client reports "server connection lost", simply retry what you're doing and you will be able to instantly reconnect. For those of you who forward email from the PHY-AST servers, you will notice no interruption.

Please check this article for status updates. Thanks.
Done - 8/26 8:55 am
Helpdesk server not creating tickets from email - Issue FIXED
Article # 97 - Posted by Esther Reed on 2014-08-22 09:46:38
I was just alerted this morning that the Helpdesk Server has not been processing emails and creating tickets correctly. Over the past week, many new tickets and ticket replies were not processed, so the IT staff never got them.

After I fixed the issue at 9:10 am this morning, we received many new tickets and replies, and are responding to these as quickly as possible.

The IT staff sincerely apologizes for this problem.
P&A File Server Maintenance - Thursday 8/21 - 6 am
Article # 96 - Posted by Esther Reed on 2014-08-20 17:08:12
On Thursday, August 21, patches and updates will be applied to the Windows PHY-AST file servers (S-Drive and U-Drive) starting at 6 AM ET. This should be done by 7 AM ET.

Please check this article for the status. Thanks.
7:20 am - Done.
MSU Wireless Change on July 19
Article # 95 - Posted by Esther Reed on 2014-07-15 16:05:13
The 802.11b wireless protocol will be disabled by IT Services on July 19, 2014. Any wireless device that relies solely on the "b" protocol will not be able to connect to the MSU wireless network.

This change will impact wireless devices manufactured prior to 2003. Devices manufactured during 2003 may or may not have the newer "g" protocol. If you are unsure if your device will be impacted, contact the P&A Helpdesk and we'll be happy to help you check your device.

If you have additional questions about this change or if it causes problems for you, please contact the IT Services Support Desk at (517) 432-6200.

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